Sentara MyChart login, sign up, app: Sentara Healthcare

Sentara MyChart login, sign-up, and the account activation process will be shared in this article. How to access the patient records from the portal and mobile app?

What are the benefits of this portal and how patients can access all available services online such as online bill payment and guest bill payment? Check all the latest and updated information in this article.

What is Sentara MyChart?

Sentara Mychart is an online portal developed by EPIC to provide Sentara patients with online access to their medical records, test results, and other health information. Sentara Healthcare is using MyChart to manage patients’ data and provide them access to their data and useful services. MyChart is a healthcare product developed by Epic Inc.

Sentara MyChart is used to store the Patient’s Electronic Health Record (EHR) in its database which is highly secure and organized. Patients can access their data only if they have valid login credentials. is designed to provide patients with more control over their healthcare and make it easier to manage their health information.

Sentara Healthcare website homepage

Sentara Healthcare has customized the Mychart product according to its specific needs and renamed it Sentara MyHealth MyChart. In the Sentara MyHealth MyChart portal, patients will get all the Mychart features and some additional Sentara Healthcare services.

Sentara has also developed a separate customized MyChart mobile app which is different from the official MyChart mobile app. We are sharing all the details about the MyChart portal and mobile app below. Please have a look.

Some of the important patient services Sentara MyChart offers are:

  • View their personal health information, including lab results, medications, and health history
  • Communicate with their healthcare providers through secure messaging
  • Schedule and manage appointments
  • Request prescription refills
  • View and pay bills
  • Review and sign important documents
  • Access to educational materials

Sentara MyChart login and account access

Sentara Healthcare provides multiple choices to access the patient’s data through the MyChart portal. Patients can use any method to log in and access all medical records and other services.

There are three methods to log in to the Sentara My Chart portal.

  1. Log in to the official website by using a web browser.
  2. Login on the official MyChart mobile app.
  3. Search the login URL on the Epic MyChart portal.

Login requirements:

It’s important to keep in mind that the login process and the features of Sentara MyChart are for patients of Sentara Healthcare only, and cannot be accessed by the general public.

Patients should also make sure to keep their login credentials secure and to log out after each session to protect their personal health information.

  • Patients must be ready with their unique login credentials.
  • Patients must have a secure and trusted device to open the official website.
  • An uninterrupted internet connection from a reliable ISP must be available at the time of logging in.
  • Patients must use a secure and latest browser such as Google Chrome, firefox, safari, or Microsoft Edge.

We are sharing the step-by-step process for each login method below.

1-Sentara MyChart login to the official website

The official login URL of the Sentara MyChart portal is Once you click this link you will see the MyChart login form (as shown below).

MyChart login form is also available on the Sentara Healthcare website homepage If the previous links are not working, patients can also visit the alternate login page at

Sentara MyChart login page

If you are a registered user then enter your MyChart username and password and press the Sign In button to access your account.

2-Sentara MyChart login on the official mobile app.

Sentara has developed the Sentara Healthcare mobile app where all Sentara Healthcare services are included along with the MyChart services.

If patients have already downloaded the official mobile app then they can open the app and log in by using their MyChart username and password.

How to download the mobile app?

Please check the below steps.

  1. Visit the official Sentara Healthcare website and download the mobile app from the links available at the footer.
  2. OR, Visit the Sentara MyChart portal, click the Get the App link, and download the mobile app by clicking the links available on the next page.
  3. OR, Visit the Sentara app page and click the app link to download the app.
  4. OR, Open the Google Play Store or Apple App Store on your smartphone, search for “Sentara”, and download the official mobile app.

Direct app download links:

We are also sharing the direct app download links below.

PlatformCurrent versionDownload link
iOS20.3.2.1Click here
Android10.3.3Click here

3-Search the Sentara MyChart login URL on the Epic MyChart portal.

There is a search functionality on the MyChart web portal. If you don’t have the Sentara MyChart website URL then you can search for that on the MyChart website.

Just visit the MyChart website and click the Access MyChart link.

Sentara search results on website

You will get the Log-In and Sign-Up link of the Sentara MyChart website just below the search form. Now you can open the login pr sign-up page by clicking the links on the search result page.

Once the login page appears on the screen, you can use your MyChart username and password to access your account.

How to recover the Sentara MyChart Username and Password?

There are options available to recover your username and password on the Sentara MyChart login page. These links are useful if patients forget the username or password or both.

How to recover the Login?

  1. Click the Forgot Username link on the Sentara My Chart login page.
  2. A Username recovery form will appear on the screen.
  3. Enter your Email address, social security number, and date of birth, and complete the captcha verification.
  4. Press the Submit button. You will receive your username through an email.

How to reset the password?

  1. Click the Forgot Password link on the Sentara My Chart login page.
  2. A password recovery form will appear on the screen.
  3. Enter your Username and click the Submit button.
  4. You will receive a password reset link through an email on your registered email ID.
  5. Open your inbox, click the password reset link, and create a new password.

How to sign up for Sentara MyChart?

Patients will have two options here. They can create a new MyChart account or they can create a Sentara Healthcare account. Sentara MyChart portal and its services are available in the Sentara account also.

Sentara MyChart Sign-Up process:

Please check the below steps to create a Sentara MyChart account.

Step 1: Visit the Sentara MyChart website

Step 2: Click the Create Account link, you will see two options on the next page.

  1. Sign Up with the activation code
  2. Request activation code

1-Sign Up with the activation code:

If you have received your activation code on your after-visit summary then the sign-up process will take a few steps only and you can use your new account within minutes.

Once you click the Sign Up with Code link, an online registration form will appear on the screen. You will have to complete the below-mentioned four steps of the sign-up process.

  1. Terms & Conditions – Accept the terms and conditions and proceed to the next step.
  2. Activate Account – Activate your account with the help of your 15-digit Activation Code.
  3. Username & Password – Create a new username and password for the account access.
  4. Security Questions – Set up security questions. It will help to unlock your account in the future if required.

2-Request activation code:

If you don’t have an activation code then you can request an activation code and complete the sign-up process.

  1. Click the Request activation code link.
  2. You will see an online form on the next screen.
  3. Enter your demographic information in this form.
  4. First, you will have to verify your identity by using your demographic information and after that, you will receive an activation code to create a new account.
  5. Once you receive your activation code, the process is similar to what we have explained above.

Sentara Healthcare Sign-Up Process:

If patients don’t have a MyChart account then they can access their MyChart account through their Sentara Healthcare account also.

Patients can visit the Sentara registration page at and create a new account.

Benefits of Sentara MyChart

All patients of Sentara Healthcare can take benefit from all available services available through the Sentara MyChart portal.

View your lab result:
Sentara patients can view their lab test results through their MyChart account. Test results are available 24 hours after the test in the MyChart account. Results from the non-Sentara facility will take longer to appear in your account.

Get alerts:
Patients will get important alerts related to their treatment at Sentara Healthcare such as appointments, lab tests, etc. Patients can also manage these alerts after logging into their MyChart account.

Book an appointment:
Patients will get the facility to book an appointment whenever they want to visit the clinic. It’s a very good and convenient option to save time and directly meet with the doctor according to schedule.

View health records:
Sentara patients can view their Electronic Health Records (EHR) once they log in to their accounts.

All patient information such as personal details, medication, appointment history, medical history, billing history, etc is always accessible through the website or mobile app.

Schedule a telehealth visit:
Patients can use the telehealth facility to get treatment through e-visit or video visits. These facilities through the digital channel are useful for minor illnesses and also save time.

The doctor will check if the condition is a minor one and share the prescription online.

Online Bill payment:
Patients can use the Mychart bill payment also to pay their treatment charges through digital channels. More details are available below.

Send a message to the Doctor’s office:
Patients can connect with their Doctor’s office through the message facility available in the MyChart account.

It’s a very convenient and highly secure communication system and patients can connect with the Doctor directly and ask any question related to the treatment.

Sentara Bill Payment

Online bill payment facilities are available. Patients can pay their bills in two ways. We are sharing all payment methods patients can use.

  1. Through the Sentara Bill Payment portal
  2. Through the Sentara MyChart portal

i-Sentara Bill payment facility:

Sentara developed a new online bill payment portal where patients can enroll and pay their Sentara medical treatment charges.

The Bill payment portal can be accessed at First, you will have to create a new account and after that, you can log in and pay your bill.

Once patients visit the new bill payment portal, they will find three options.

  1. Sign In
  2. Create Account
  3. Make a One Time Payment

Create Account – Patients can click the Create Account link to sign up if they are visiting the portal for the first time. A sign-up form will appear on the screen.

Fill out this form and register yourself for the bill payment service. Patients can also visit the sign-up page directly at

Sign In – After signing up, patients can again visit the new bill payment page and click the Sign In button.

A login page will appear on the screen where patients can use their email address or mobile number to log in with the help of a one-time passcode.

Patients can also visit the login page directly at

Make a One-Time Payment – By using this option, patients can make a one-time payment without signing in. The guarantor number and last name are required to make a guest payment which is located on the billing statement.

ii-Bill payment through Sentara MyChart:

Bill payment service is also available in the MyChart portal. Once a patient logs in to the MyChart account, he can access the payment service and pay the required bill by using a credit or debit card.

Note: Patients can find more details about all types of billing guides and payment methods at

Patient Helpline

In case of any issue related to the MyChart account, patients can use the helpline number 1800-736-8272 Monday to Friday from 8 a.m. to 5 p.m.

For mobile app support, patients can send an email to [email protected].

Request assistance:

Patients can submit an online form to request MyChart-related assistance. Patients can visit the request form at An online request form will appear on the screen (as shown below).

Request form for Sentara MyChart assistance

Select the issue category from the drop-down menu, fill out the request form, and submit it. You will soon get a reply from the support team.

Important links:

Sentara Healthcare
Sentara MyChart login
Patient Login | Sentara
MyChart registration by an activation
Request the activation code and sign

About Sentara Healthcare

Sentara Healthcare started its journey in 1888 through a 25-bed Retreat for the Sick in Norfolk, VA. Currently is providing healthcare solutions and medical services and treatments to patients through 12 hospitals and 300 sites throughout Virginia and northeastern North Carolina and beyond.


Name of the portalSentara MyChart
Original productMyChart
DeveloperEpic Systems Corporation
Developed forSentara Healthcare
PurposeTo provide all patient records and online services
BeneficiaryPatients of Sentara Healthcare


How to manage Sentara Mychart alerts?

Sentara MyChart shares important alerts to patients through text and email. Patients will receive health and medical information-related alerts.

Patients can also set up and manage alerts and notifications to stay informed about their health and medical information.

Patients can log in to their accounts and manage the below type of alerts.

Test Results Alerts: Patients can set up alerts to notify them when their test results are available. This allows patients to access their results quickly and in real time.

Appointment Reminders: Patients can set up reminders for upcoming appointments, which can be sent via email or text message.

Medication Refill Reminders: Patients can set up reminders to request refills for their medications, which can be sent via email or text message.

Bill Payment Reminders: Patients can set up reminders for upcoming bill payments, which can be sent via email or text message.

Secure Messaging Alerts: Patients can set up alerts for new secure messages from their healthcare providers.

Health Maintenance Alerts: Patients can set up alerts for upcoming health maintenance screenings, such as mammograms, colon cancer screenings, and other health screenings.

While setting up alerts on the Sentara Mychart account, patients can set up their preferences and decide what type of alerts they want to receive and what type of alerts they want to block.

Patients can also decide if they want to receive an email-based alert or a text-based alert.

How does Sentara Mychart televisit work?

Sentara patients can book an online televisit or video visit and get the required care by just sitting at home. Patients can connect with their provider after logging into their Mychart account and scheduling a tele-visit.

It is especially beneficial for those patients who are taking treatment but do not want to visit the clinic or hospital and also do not have any serious medical issues. Patients can just speak to their providers through a phone call or video conferencing.

What are the benefits of the Sentara Mychart mobile app?

Sentara Mychart app provides all essential services and patient records similar to the online portal. It also offers some extra services that make it a more convenient option to use.

Some of the advantages of using the mobile app are mentioned below.

-The mobile app is accessible 24/7 and patients can log in to their account with just a tap.
-Patients can set up a 4-digit passcode to log in to their account through the mobile app. There is no need to enter the username and password every time patients want to log in.
-Patients can also set up Face ID or Touch ID login methods.
-Patients can enable push notifications to receive important alerts about their treatment.

How can I find a Sentara Healthcare Doctor?

To search for Sentara Healthcare Doctors, patients can visit web page and search for the Providers from top Hospitals and Quality Health Care in Virginia and North Carolina. Patients can search for Doctors by typing the ZIP code, Doctor name, or Specialty.

How can I Schedule an Appointment with Sentara Healthcare?

An online appointment scheduling facility is available now through the official website.

Patients can visit the scheduling web page and book an appointment by searching the provider availability.

It’s a great tool to visit the hospital at your convenience.

How can I find the nearest Sentara Healthcare hospital and location?

Patients can visit the web page to search for the nearest hospitals and Sentara clinics to take the necessary care.

Patients can search for Sentara Healthcare care sites, imaging centers, schools, physicians’ offices, Hospitals, and Locations Across Virginia and North Carolina.

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