Tafcop DGTelecom Portal: Tafcop.dgtelecom.gov.in 2024

Tafcop.dgtelecom.gov.in consumer portal login: Check how to find All SIM cards linked to your Aadhaar Card. What is the TAFCOP portal and how a subscriber can check how many mobile SIM cards have been issued that are linked with subscribers’ Aadhar cards?

How to track the mobile number on the Tafcop portal and report fraud activity online? Check all the latest updates in this article.

हिंदी में पढ़ें

Update 16 May 2023: The Department of Telecommunication (DoT), Government of India has launched a new Sanchar Saathi Portal^{[ 1 ]}. TAFCOP portal has also been integrated into the Sanchar Saathi portal at www.sancharsaathi.gov.in. DoT India shared a tweet also about this launch^{[ 2 ] [ 3 ] [ 4 ] [ 5 ]}.

Now all the services of the TAFCOP portal are also moved to this new portal. If a subscriber wants to check how many mobile connections have been issued in his/her name then will have to check it through the new Sanchar Saathi portal.

Apart from the TAFCOP service, another module CEIR is also available through the Sanchar Saathi portal. CEIR module helps mobile subscribers to report lost/stolen mobile phones. Mobile IMEI number will be blocked once a subscriber reports it and the stolen mobile phone can not be used with any telecom network provider in India.

Subscribers can also check if the IMEI number is blocked, invalid, or currently in use before buying a new mobile phone.

For more information, please check Sanchar Saathi article.

Tafcop Dgtelecom Consumer portal

Department of Telecommunications (DoT) has launched an online portal “Telecom Analytics for Fraud Management and Consumer Protection (TAF-COP)”. This portal aims to prevent fraudulent activities and secure consumer information through a mobile number tracking facility.

The new “TAF-COP” DGtelecom portal helps all subscribers in India secure their personal interests and prevent any fraudulent activity carried out on their sim cards. Now all subscribers can check the total number of SIM Cards issued and linked to their Aadhar Card through the official website https://tafcop.dgtelecom.gov.in and report any fraudulent or unauthorized activity such as if the SIM card is used by someone else.

This portal is a part of DGTelecom (Director General Telecom) and provides telecom analytics services online through the portal where consumers can check the total number of mobile connections currently working in their name and linked with the Aadhaar Card.

As per the existing guidelines, a subscriber can apply for a maximum of nine mobile connections in his/her name.

TAFCOP Portal features

There are many facilities provided through the TAFCOP portal to help subscribers manage and protect their mobile connections. Some of the key features are mentioned below.

• If a subscriber has more than nine connections in his/her name, he/she will get an SMS through the portal. After getting the intimation of more than 9 connections through an SMS all subscribers can take the necessary action by logging in to the portal.
• Raise complaints: Subscribers can use the easy and convenient method to raise a complaint on the TAF-COP portal about any suspicious or fraudulent activity on their mobile connections. Subscribers can submit complaints online and track the status of their complaints. Once a subscriber sends a request online a “Ticket ID Ref No” will be generated which can be used to check the status.
• Subscribers can also check the status of the requests they have made after logging in through the “request status” facility available on the portal. A “Ticket ID Ref No” will be required for that.
• Sometimes people forget that they issued a mobile number a long time back that they are not using now so customers now get the facility to deactivate or block that number.
• Check currently active mobile numbers: Subscribers can log in to the TAF-COP portal and check how many mobile numbers are currently active and inactive.

Highlights:

Particulars	Summary
Name of the portal	Telecom Analytics for Fraud Management and Consumer Protection
Acronym	TAF-COP
Department	Department of Telecommunication, Government of India
Beneficiary	All mobile subscribers in India
Purpose	To provide a mobile number tracking and Fraud analytics facility
Official website	tafcop.dgtelecom.gov.in

TAFCOP Portal New update

• The tracking facility further extended to Ladakh(Leh), Nagaland, Manipur, Andaman and Nicobar Islands, Chandigarh, Dadra and Nagar Haveli and Daman & Diu, Lakshadweep, and Puducherry
• Now the Tafcop portal has extended the service coverage to other regions also.
• Now all consumers residing in Andhra Pradesh, Kerala, Rajasthan, Telangana, Jammu & Kashmir, Meghalaya, Tripura, Mizoram, and Arunachal Pradesh region can also check the total mobile number issued to them on their Aadhaar Card.
• Initially, the service was launched for the Andhra Pradesh and Telangana states in the testing phase.

Note: Currently this facility is available only to Telangana and Andhra Pradesh Consumers as written on the portal but other state consumers can also check the details of all sim cards activated in their name.

TAFCOP Dgtelecom Gov In login and tracking

If you want to check the total mobile number activated and linked with your Aadhaar Card then you can do this after the TAFCOP portal login.

Check the steps given below.

Step 1: Open the official portal at https://tafcop.dgtelecom.gov.in/

Step 2: After clicking this link you will be redirected to the home page of the TAF-COP portal where you will see a box to enter the mobile number (as shown below).

Step 3: Now to check the details of all sim cards issued and linked with your Aadhar Card just enter any one mobile number which you have and click the Request OTP button.

You will see a new OTP screen (as shown below).

Step 4: Now enter the OTP that you have received on your mobile in the given space and hit the Validate button.

Note: If you don’t receive any OTP then you may click the Resend OTP link.

Step 5: After the OTP verification you will be logged in to the portal where you will see a list of mobile sim cards issued on your Aadhaar card.

Since all mobile numbers are linked with identity proof, this list will include all mobile connections issued against your Aadhar Card or any other ID proof you have used.

You will see a list as shown in the below image.

Note: I have checked a mobile number registered in Uttar Pradesh West Circle and this portal was working for that number and showing all issued sim cards (as shown above).

Report mobile number on TAFCOP DGtelecom portal?

Now you have a list of all mobile numbers, you can easily identify any suspicious number which you think is not issued by your consent.

After identifying that number just select the check box before that mobile number and also select any one option given below.

• This is not my number
• Required
• Not required

If this number is not issued by you you may select This is not my number, If you don’t need that number you may select the Not required option. After selecting any one option, click the Report link given below.

Your request will be submitted successfully to the Department of Telecommunication and the DOT will order the operator to block or deactivate that number.

You will also get a request reference ID which you can note down somewhere for future purposes.

Note:

• You don’t need to report anything for the number that you are currently using.
• If you are using a corporate mobile connection then you may get a very long list of all corporate mobile connections working on any company ID.
• In that case, company officials will have to identify the mobile numbers.

How to check the report status on the TAFCOP Portal?

If you have sent any request for any mobile number which you don’t require or don’t remember then you can check the current status of your request with the help of the below steps.

1-Open the official website tafcop.dgtelecom.gov.in and log in through the OTP verification method.

2- After logging in on the portal you will see a request tracking box (as shown below).

3- Now you will have to enter your Ticket Ref ID which you got when you submitted your request.

4- After that click the Track button. Your current status will be shown on the screen.

Dot has already released the guidelines on Customer Acquisition and the primary responsibility of handling the Customer Acquisition Form (CAF) lies with the service providers. As per the official guidelines, an operator can not issue more than nine mobile connections in a Subscriber’s name –

Report a complaint on Twitter after complaining on the TAF-COP DGtelecom portal

In case you are not getting any response to your complaint. You may also submit a complaint through the Dot India Twitter handle. Please check below the required information a complainant has to submit to DoT through Twitter.

• The mobile number from which the complaint is lodged on TAFCOP.
• The mobile number was reported to be deleted.
• TAFCOP ticket id
• If available the date on which the complaint was lodged

You may visit the DOT India Twitter handle at @DoT_India.

DoT Guidelines for Customer Acquisition

As per the order issued by the Hon’ble Supreme Court of India⁶, An expert joint committee of DoT has released the guidelines to follow for customer acquisition. These guidelines must be followed by all operators and proper verification must be done before issuing a SIM card⁷.

• Auto population of details through QR code scanning of Aadhaar – To remove the manual errors in filling of CAFs by PoS, it has been decided that while accepting the Aadhaar as a Pol/ FoA document in the Digital KYC process issued vide letter dated 03.04.2019, the demographic details including photograph of the customer shall mandatorily be auto-populated by scanning the QR code of Aadhaar through mAadhaar app/ API of UIDAI; and the same shall be automatically captured in CAF by the Licensee and shall not be visible to the PoS.
• Modification in Aadhaar based e-KYC Process – In the Aadhaar-based e-KYC process issued vide instructions dated 21.09.2021, the licensee may use fingerprint, iris, or face authentication modality of UIDAI for biometric authentication of the customer. b. Further, the KYC App of the Licensee shall put a water-mark in readable form having CAF number, GPS coordinates, POS name, and unique POS Code (assigned by licensees) and Date [DD:MM:YYYY) & time stamp (HH:MM:SS) on the captured live photograph of the customer.
• SIM Swap/Replacement – It has been decided to discontinue the earlier process of SIM swap/ replacement. The licensee shall follow either the E-KYC process or the Digital KYC process in case of SIM swap/replacement.
• Capturing of GPS coordinates – Before activating a new SIM, either for a new mobile connection or for SIM Swap/ replacement, the licensee shall ensure that the GPS coordinates captured during the process are within the area of operation of PoS.
• Provisioning of CAF to subscriber – The licensees shall mandatorily provide a copy of CAF in password-protected mode to the subscriber either via digital mode or in physical form or through SMS link and shall preserve the records establishing the delivery of the same.

How to use the Tafcop DGtelecom portal:

Customers can also view the video to learn more about how the Tafcop portal works⁸.

Update April 22, 2022: DoT Kerala has announced that the Tafcop portal has been launched and Kerala LSA customers can check. Now customers from the Kerala, Lakshadweep, and Mahe regions can retain up to 9 numbers and choose which numbers they don’t want to use.

Update April 23, 2021: Dot India shared a tweet from their official Twitter handle about the launch of Telecom Analytics For Fraud Management and Consumer Protection (TAFCOP).

TAFCOP Portal frequently asked questions

TAFCOP Portal Conclusion

Identity theft was a common practice by fraudsters and it was very easy to issue a sim card on another person’s identity card.

DoT has implemented several measures and guidelines to prevent this type of fraud and continuously improve consumer protection management by implementing the eKYC, Fingerprint scan, etc.

Now, this Tafcop portal further helps consumers to identify if someone else is using any sim working on their identity. Subscribers can easily check if there are any connections registered in their name that they are unaware of and raise complaints if they suspect any fraudulent activity or misuse of their mobile connection.

SIM card tracking and reporting facility by the TAF-COP portal helps subscribers prevent any unauthorized usage of their identity. Got to the

Go to the official TAF-COP portal website https://tafcop.dgtelecom.gov.in/, log in through the OTP login method, and track mobile connections linked to your Aadhaar. Now. Please note that this portal is available for Indian mobile numbers only.

Finally, Thanks for reading this article, and please let us know your views about this new portal in the comment section below.

References:

1. @DoT_India, implemented for Bihar consumers, Twitter, Feb. 02, 2023. Accessed on: Feb. 04, 2023. [Online]. Available: https://twitter.com/DoT_India/status/1621094347377901570
2. @DoT_India, Ladakh(Leh), Meghalaya, Tripura, Mizoram, Arunachal Pradesh, Nagaland, Manipur, Andaman and Nicobar Islands, Chandigarh, Dadra and Nagar Haveli and Daman & Diu, Lakshadweep and Puducherry Consumers.   The complainant is advised to use this portal only when it gets, Twitter, Feb. 02, 2023. Accessed on: Feb. 04, 2023. [Online]. Available: https://twitter.com/DoT_India/status/1621094345507246080.
3. @DoT_India, it is informed that TAFCOP is not implemented in Bihar. It is clearly mentioned on The reply received from the concerned LSA is as under: the TAFCOP portal that currently this facility is available only to Andhra Pradesh, Kerala, Rajasthan, Telangana, Jammu & Kashmir,, Twitter, Feb. 02, 2023. Accessed on: Feb. 04, 2023. [Online]. Available: https://twitter.com/DoT_India/status/1621094343565279232.
4. Official website, https://tafcop.dgtelecom.gov.in/.
5. Department of Telecommunications to launch of TAFCOP Portal in Kerala, Press Information Bureau, April. 22, 2022, Accessed on: Nov. 02, 2022. [Online]. Available: https://pib.gov.in/PressReleasePage.aspx?PRID=1819036
6. @LSA_RJ_DOT, Sh. Dwarka Karol, Director (Compliance), DoT Raj. LSA delivered presentation on TAFCOP Utilization in workshop on Security Related matter of South and West zone at Bengaluru on 15th & 16th Sept. 22. DOT,LEAs Officials & representatives from Telecom Industry attended the workshop, Twitter, Sept. 21, 2022. Accessed on: Nov. 02, 2022. [Online]. Available: https://twitter.com/LSA_RJ_DOT/status/1572544999270797319.
7. @DoT_JKLSA, Department of Telecommunications (DoT) has launched TAFCOP portal for subscribers of J&K circle to check the number of mobile connections working in their name using link https://tafcop.dgtelecom.gov.in, Twitter, Aug. 12, 2022. Accessed on: Nov. 02, 2022. [Online]. Available: https://twitter.com/DoT_JKLSA/status/1558057934692618245.
8. @PIBShillong, A Seminar on ‘Electromagnetic Radiations from Mobile Towers & Telecom Analytics for Fraud Management and Consumer Protection (TAFCOP)’ is underway today in Shillong #Meghalaya. DDG, NE LSA @DoT_India Shri Ajay Kumar Sahu is presiding the Seminar, Twitter, Oct. 13, 2021. Accessed on: Nov. 02, 2022. [Online]. Available: https://twitter.com/PIBShillong/status/1448179246237556739.
9. @pib_comm, Telecom Analytics for Fraud Management and Consumer Protection (TAFCOP) system to be created at License Service Area level, Twitter, Feb. 15, 2021. Accessed on: Nov. 02, 2022. [Online]. Available: https://twitter.com/pib_comm/status/1361280281513181188.

Note: Please don’t share your contact number in the comment section below. It is a public website and everyone can see the contact number. Instead, please contact the Department of Telecom India on Twitter https://twitter.com/dop and ask for help. DoP customer service is active on Twitter and you will get a reply.

Footnotes:

1. Department of Telecommunications, “Sanchar Saathi Portal Launch,” YouTube, May 16, 2023, video, 1:02:55, https://www.youtube.com/watch?v=P-2E7LIaHBU ↩︎
2. DoT India (@DoT_India), “Today Hon’ble Union Minister for Communications, Electronics & IT and Railways Shri Ashwini Vaishnaw,” X, May 16, 2023, https://twitter.com/DoT_India/status/1658338817122926593 ↩︎
3. DoT India (@DoT_India), “#WorldTelecomDay2023| On the occasion of World Telecom Day i.e. May 17, @DoT_India is launching a citizen centric ‘Sanchar Saathi’ portal,” X, May 12, 2024, https://twitter.com/DoT_India/status/1657029750123032580 ↩︎
4. DoT India (@DoT_India), “Today Hon’ble Union Minister for Communications, Electronics & IT and Railways Shri Ashwini Vaishnaw has launched a citizen centric portal ‘SANCHAR SAATHI’,” X, May 16, 2023, https://twitter.com/DoT_India/status/1658415657489403904 ↩︎
5. Department of Telecommunications, “World Telecom Day 2023,” YouTube, May 17, 2023, video, 7:06:30, https://www.youtube.com/watch?v=c9r3EgB85BA ↩︎
6. Government of India Ministry of Communications Department of Telecommunications, Implementation of orders of Hon’ble Supreme Court regarding 100% E-KYC based re-verification of existing subscribers- regarding, https://dms.dot.gov.in/sites/default/files/Re-verification%20instructions%2023.03.2017.pdf ↩︎
7. Government of India Ministry of Communications Department of Telecommunications, Amendment/ addendum to the existing instructions issued by DoT for adequate verification of customers before enrolling them as subscribers and other subscriber verification related matter, https://dot.gov.in/sites/default/files/KYC.pdf ↩︎
8. Dept of Telecom, Kerala LSA, “Demo video on how to use TAFCOP Portal – DoT Kerala,” YouTube, April 22, 2022, video, 1:24, https://www.youtube.com/watch?v=7K5HerJVS34 ↩︎