Mychart URMC login: University of Rochester ❤️2023 Guide

Mychart URMC login: U of R Medicine, University of Rochester Patient Portal, new account sign-up, activation, bill payment, and mobile app-related information are available in this article.

In this article, we are sharing important details such as…

  • How to securely access your U of R Mychart account?
  • How to log in and access different services available on the patient portal dashboard page?
  • How to recover your account?
  • What are the benefits and services URMC Mychart offers to patients?
  • How to pay the medical bills and get the financial assistance?
  • How to download and log in to the mobile app and access your patient account?

If you are someone who is searching for any one of the above information then you can find everything in this article. Please check below.

What is URMC MyChart?

Now all patients of the University of Rochester can access their Mychart account by visiting the official website. Mychart is an online web-based patient portal that offers a lot of useful services in a digital form and patients can access these services from the comfort of their home. There is no need to visit the University of Rochester Medicine.

URMC website homepage

Please note that Mychart is an Electronic Health Record (EHR) product of the EPIC and the University of Rochester got the license to use it. The University of Rochester uses a customized version of the web portal and mobile app to manage its patient’s medical records.

Some of the important services Mychart URMC provides are

  • Securely access medical records
  • Communicate securely with a healthcare provider
  • Schedule and manage appointments
  • Request prescription refills
  • Make online payments for medical bills.

URMC MyChart Login Benefits

After login to the U of R MyChart account, patients can take advantage of all available services and facilities. Some of the benefits this portal offers are mentioned below.

  1. Secure Communication: Mychart offers a secure and encrypted communication service that patients can use to send a message to their providers. It is very useful to get the answer to your questions without visiting the provider’s office.
  2. Access to Medical Records: Patients can easily access their medical records after login to their account. Lab test results, immunization records, and medication lists are available through the Mychart account.
  3. Online Appointment: Patients can schedule an online appointment and avoid a rush in the hospital. They can also modify or cancel appointments online.
  4. Prescription Refill: Patients can request prescription refills online if it has not been updated for a long time. They will get the medicines from their preferred pharmacy.
  5. Bill Payment: Online bill payment facility is also available for patients which is a secure and convenient way to pay medical bills. Patients can also view their statements, manage payment plans and get financial assistance.

How to Login to URMC MyChart?

Accessing the U of R (University of Rochester Medical Center) Mychart account is a simple process. Patients must fulfill the below-mentioned requirement to log in.

  • Patients must be registered on the patient portal.
  • Patients must have their username and password.
  • Patients must have a secure device that will be used to access the Mychart account.
  • The Mychart account must be accessed from a secure browser to maintain data privacy.
  • Internet connection must be working correctly at the time of login.

The above requirements are essential for a secure and easy login experience. Let’s check out the login process below.

Steps to login to the URMC Mychart account:

There are different ways to access your URMC (University of Rochester Medical Center) Mychart account as mentioned below.

  1. Login through the new web portal URL.
  2. Login through the old web portal URL.
  3. Login through the MyURMedicine mobile app.
  4. Search the login URL and access your account.

Let’s check out each login process in detail.

1-Mychart UR Medicine Login through the new web portal URL:

  1. Visit the official website
  2. You will see a login page (as shown below).
URMC Mychart login page
  1. Enter your Mychart Username and Password.
  2. Press the Sign In button to access your account.

Note: If you are using Internet Explorer, please follow the below-given login method.

2-U of R Login through the old web portal URL:

  1. Visit the U of R Mychart login page
  2. You will find a login page (as shown below).
URMC Mychart login page for internet explorer users
  1. Enter your Mychart Username and Password.
  2. Press the Sign In button to access your account.

3-Login through the MyURMedicine mobile app:

First of all, you will have to download the MyURMedicine mobile app. You can download the mobile app by searching on the Google Play store or Apple app store or you can download it from the official website by visiting web page.

We have also shared the mobile app links below and patients can just click the link and Install the app directly on their smartphones.

PlatformDownload linkCurrent version
AndroidClick here10.4.2
iOSClick here10.4.2

Please note that MyURMedicine mobile app is different from the Mychart mobile app. It provides all the services Mychart mobile app offers and also offers some below-mentioned extra facilities…

  • Access to your medical record anytime, anywhere.
  • Find the nearest hospital, urgent care, and lab direction and location.
  • Search from the 1,300 providers online and schedule an appointment.
  • Find the latest health and wellness information and updates.

How to log in?

  1. Open MyURMedicine mobile app on your smartphone.
  2. Click Log In to Mychart link.
  3. Enter your Mychart Username and Password.
  4. Press the Sign In button.
  5. After login, you can set up a passcode that you can use for faster login.

4-Search the login URL and access your account:

In case you are still not able to login by using all the above methods then there is one more login method. In this method, you can search your Login URL on the web portal. The login steps are given below.

  1. Visit the web portal.
  2. Click the Access Mychart link.
  3. Now type “University of Rochester” in the search form.
  4. You will find the Login and Sign-up link for the University of Rochester Mychart web portal.
  5. Press the Log-In button to open the Mychart login page.
  6. Now you can access your account by entering your Mychart Username and Password.

Account Recovery

An account troubleshooting facility is also available and very useful for patients if they want to recover their username or password or both. Please follow the below steps.

Username recovery process:

  1. Visit the UR Medicine MyChart portal.
  2. Click the I Forgot My Username link.
  3. On the next page, enter account information such as name, date of birth, and email address associated with your account.
  4. Press the Submit button and the system will verify your information with records in the database.
  5. After the verification, you will receive an email including your Username.

Password reset process:

You must recover your Username first if you forgot both your username and password. Please follow the below steps to reset your password.

  1. Visit the URMC MyChart portal.
  2. Click the I Forgot My Username link.
  3. On the password reset page, enter your username and other information.
  4. You will receive an email if all the information you have entered matches with any account.
  5. Click the password reset link in the email and set up a new password.

How to sign up for a new account?

All patients can sign up for a new account with the help of an activation code that they receive in their after-visit summary or on their enrollment letter after their visit to UR Medicine hospital. Patients can follow the below steps to set up a new account.

  1. Visit the official website.
  2. Click the “I Have An Activation Code” link in the sign-up section.
URMC Mychart activation page
  1. On the next screen, enter your activation code and other required information that you have provided during your UR Medicine visit.
  2. After that, you can create a new Mychart Username and Password.

This process helps you to instantly activate your account. If you don’t have an activation code then you can request access through online method. Please follow the below steps.

  • Visit the official website and click the “I Don’t Have A Code” link.
  • You will have to very your identity now.
  • Provide all the required information and answer the identity verification-related questions.
  • Please note that the identity verification process will take around 7 days and after the successful verification, you will receive your activation code.
  • After that, you can create a new account.

If you need access to your friends or family account under the age of 18 years then log into your account and visit the settings section. After that, visit the “Family & Friends” section and submit an online request. Your request will be reviewed by the UR Medicine.

How to pay your medical bill?

Patients can use the guest payment facility available through their Mychart web portal. It’s a secure online payment method and there is no need to login to your account if you are using this service to pay your medical bill. Please follow the below steps.

  1. Visit the official website and click the “Pay a Bill” link.
  2. You will see an online guest payment form.
Mychart URMC guest payment page
  1. You will have to enter the guarantor’s name and account number in this form.
  2. After that, you can use the online payment method by using your credit/debit, net banking to pay your medical bills.

Note: Gurantor’s information and other details are available in your billing statement you can access them after logging into your Mychart account.

Pay by phone:

You can also pay your medical bills through phone calls. Please call at the below phone numbers.

Strong Memorial Hospital, Highland Hospital, & Professional Bills(585) 758-7650 or 1-888-925-4301
Jones Memorial Hospital, Noyes Health, St. James Hospital, and Thompson Health(585) 396-6515 or toll-free 1-833-978-8325
Home Care & Hospice(585) 396-6515 or toll-free 1-833-978-8325
Eastman Institute for Oral Health(585) 275-5051, option 5

Patient Helpline

For any type of issues related to accessing your account, activating the new account, or troubleshooting related problems, please Contact MyChart Customer Service Center for assistance: 8 a.m. to 4:30 p.m. weekdays: (585) 275-8762, or 1 (888) 661-6162 (choose Option 1).

Important links:

University of Rochester
Official website
Official URMC Mychart website
Login recovery page
Password reset page
Bill payment resources
Guest payment
Account activation
Get an activation code
Access for Kids/Family/Friends
Billing estimates
Find a provider


I forgot my U of R Medicine Mychart activation code. How to get a new one?

if you misplaced your activation code then you can request a new code by calling the customer service team at 1 (888) 661-6162 (choose Option 1). You will receive a new activation code through U.S. Postal Mail. 

How can I get the financial assistance?

You may visit the below links to access the financial assistance-related resources for different UR Medicine hospitals.

Strong Memorial Hospital
Highland Hospital
St. James Hospital
Noyes Health
Jones Memorial Hospital
Thompson Health
Home Care – Call (585) 274-4178

How can I unlock my account if it has been deactivated?

The account will be deactivated due to several security reasons. It helps to prevent any unauthorized access to your account. Sometimes patients enter the wrong login credentials multiple times which leads to account deactivation.

In this case, you will have to contact the customer service team at 1 (888) 661-6162 (choose Option 1). You will get a temporary password through an email. You can log in and create a new password.

How can I find a UR Medicine provider?

You can visit the provider search page on the University of Rochester Medical Center website. Here you can search for the Primary Care Provider or Specialist through name and address. You will get the contact information after the search and you can book an appointment online

About URMC

The University of Rochester Medical Center (URMC) is a non-profit private research university and one of the nation’s leading academic medical centers. It offers health research, teaching, and patient care services through different hospitals as mentioned below.

  • Strong Memorial
  • Highland
  • F.F. Thompson
  • Noyes Memorial
  • Jones Memorial
  • St. James hospitals

Other hospitals include Golisano Children’s Hospital, James P. Wilmot Cancer Center, Eastman Institute for Oral Health, UR Medicine Home Care, the Highlands at Pittsford, and Highlands at Brighton.

Apart from the above, there are urgent care centers and a network of primary care centers. Around 26,000 employees are working and helping patients to get the best quality care.


Name of the portalURMC MyChart
Original productMyChart
Developed byEpic Systems Corporation
Designed forUniversity of Rochester Medical Center
Access modeOnline (Web and mobile app)
PurposeTo provide all essential patient-related services to UR Medicine patients
BeneficiaryAll patients getting care at the UR Medicine facility


If you are getting your treatment at any hospital of URMC then you can access your medical records and other services through your MyChart account. It is working 24/7 and is accessible through the web portal and mobile app.

All services such as medical records, secure communication, bill payment, etc are available for all patients. If you don’t have a Mychart account, please create one today and take advantage of all patient-related digital services.

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