Costco Citi Visa Credit Card Login, Payment, Customer Service

Citi Bank’s Costco Visa credit card: How to log in and pay bills? How to access customer service? What are the features and benefits of this credit card?

We are going to discuss all the important information in this article so stay with us and read this article.

What is a Costco Citi card?

Costco is a retail wholesale chain that sells products through physical stores and online websites to its customers. Customers can join Costco and become a member. Registered members at Costco get some exclusive benefits and Costco credit cards.

Costco membership:

You will have to become a Costco member if you want to shop and take the membership benefits. There are two personal membership programs available.

  • Executive – It costs $120 per year and members will be eligible for a 2% annual reward (up to $1000) and other benefits.
  • Gold star – It costs $60 per year.

Once you join any membership plan, you will get a membership card that you can use to shop online or at the warehouse.

A cashback summary on different purchases is given below:

Purchase typeCashback
On eligible gas purchases4% for the first $7,000 per year,
1% thereafter
On restaurants and travel purchase3%
On all other purchases from Costco and Costco.com2%
On all other purchases1%

How to redeem cashback?

Cashback can be redeemed on a yearly basis after the February card statement every year. Members will get an annual credit card reward certificate which can be redeemed for cash or merchandise at US Costco Warehouses.

Note: If you do not renew your Costco membership then you will not be eligible for the reward program and will not be able to redeem your existing reward cashback.

Who issues a Costco credit card?

Costco has partnered with Citibank which is the issuer of Costco’s credit card in partnership with Visa Inc. Costco card eligibility criteria will be decided by Citi bank. Citi Bank also manages the credit card account and related online services.

There are two types of credit cards issued by Citi Bank.

  1. Costco Anywhere Visa Card by Citi
  2. Costco Anywhere Visa Business Card by Citi

Costco credit card comes with some exciting benefits mentioned below.

  • Members will get cashback on every purchase made through the Costco card.
  • This card comes with a $0 annual fee if you have a paid Costco membership.
  • No Foreign Transaction Fees.

Fee and charges:

The below-mentioned charges will be applicable to Costco’s credit card.

  • APR for purchases is 15.24%.
  • APR for balance transfer is 15.24%. The fee for the balance transfer will be $5 or 5% of the transfer amount of each transaction.
  • APR for a cash advance is 25.24%. The fee for cash advance will be $10 or 5% of the cash amount, whichever is higher.
  • APR for Citi Flex Plan is 15.24%.
  • The minimum interest charge will be $0.50.
  • There is no foreign transaction fee.
  • For late or returned payments a Variable penalty APR of up to 29.99% applies. A penalty fee of up to $40 will also be applied.

Note 1: If you join Costco membership then you will get a free credit card from Citi Bank subject to credit approval. Costco membership is not free with a credit card.

Note 2: Costco membership card is not a credit card. Costco offers the membership card and Citi Bank offers the Costco credit card. Both are different products and are managed by different companies.

How to login and manage Costco Citi credit card?

In order to access your Costco Citi Card online, you must have registered on the official website. Once you register, you can access all important account-related information mentioned below.

  • View credit card statements online.
  • View your credit card bill, and account balance online.
  • Pay your card bill and enroll in an automatic payment facility.
  • Manage important card alerts.
  • Enroll in a paperless statement facility.

Costco Citi credit card login process

In order to access your Costco Citi Card online, you will have to log in to the online Citibank portal which manages your Costco credit card.

Step 1: Open the official Citi bank website

Step 2: You will find a Sign-On form on the right side (as shown below).

citi bank login page

Step 3: Enter your User ID, and Password, and click the Sign-On button to access your Citi card account. You may also select Remember My User ID check box if you are using a secure device.

How to recover my user ID?

In case you forgot your Costo card user id then you can easily recover that online by using Primary Account Holder’s information.

  • Click the Forgot User ID link located on the login form.
  • On the next page, select Bank and/or Credit Card Customers option and click the Continue button.
  • On the next page, You can easily recover your User ID by entering your account information.

How to recover the credit card account password?

This process is also similar to recovering the User ID as described above. After providing the account information you can choose to reset your password. Citibank will send you an email including a link to reset your password. You can create a new password by clicking the password reset link received in your inbox.

How do I log in to Costco?

Please follow the below steps to log in to your Costco account.

Step 1: Open the official Costco website

Step 2: Click the Sign In / Register located in the top menu.

Costco sign in page

Step 3: In the login form, enter your Email id, Password, and click the Sign In button.

Why can’t I log into Costco?

If you forgot your Costco account password then you will not be able to log in and access your account. In that case please follow the below steps.

  • Open the Costco login page.
  • Click the Forgot Password link.
  • On the next page, enter your email address and click the Send verification code button.
  • A verification code will be sent to your email address.
  • In the next step, enter your verification code which you received through email.
  • Now you can create a new password for your Costco account.

How to register for online access?

If you do not have an online credit card account for your Costco card then you can register with the help of a few simple steps.

Step 1: Open the official website and click the Register for online access link available on the login form.

Step 2: On the next page, you will find an online registration form. You can set up online access through four steps.

  • Account information
  • Verification
  • Set up online access
  • Confirmation

Step 3: Enter your credit card number and click the Continue set up button. On the next page verify all the information.

Step 4: After that, you can set up an online account by creating your user id and password. Finally, confirm and finish the registration process.

You will get your account user id and password which you can use to access your account anytime.

How to activate your Costco credit card?

If you haven’t activated your credit card you can not use it before the activation. You can complete the activation process online. Please follow the below steps.

Step 1: Visit the official website and click the Activate a card link located on the Sign In form.

Step 2: On the next page, enter your card number and click the Continue button.

Step 3: On the next page, provide your card account information. The system will search the information in the card database. After the verification, your Costco credit card will be activated and you can use it to make any transaction.

How do I pay my Costco credit card bill online?

There are many ways to pay your Costco Credit Card payment.

i-Through online Citi account: You can log in to your Citi card account and navigate to the “Make a Payment” option. Provide your payment-related details and finish the payment process. You will have to add your saving or checking account for payment purposes. You can click the Costco credit card payment login link to visit the payment page.

An automatic payment facility is also available and you can easily set up that online. Just visit the Automatic payment page and provide all the required details. Once set up your bank account will be debited every month for the required credit card payment.

ii-Through Citi mobile app: It is also similar to the online payment process. You just have to download the Citi mobile app. After that navigate to the Payment option and complete the payment process.

iii-Through phone call: You can also pay bills by calling the customer service department at

  • Consumer cards: Call 1-855-378-6467.
  • Business cards: Call 1-855-378-6468.

If you are outside the U.S. then use the 605-335-2222 phone number.

iv-By sending mail: You can send a check or money order to the address mentioned on your card statement. It is written on the Payment coupon at the bottom right side on the first page of the statement.

Include your name and the last four digits of your account number on the front of your check or money order.

Note: Payment must be received before 5 PM so that it can be credited on the same day.

How can I apply for a Costco Citi credit card?

You can apply for a Costco Citi card in the following ways.

  • Apply online
  • Apply at Costco Warehouse
  • Apply through phone

i-Apply online:

In order to apply online for a credit card, you must be a registered member. If you are not a Costco member then you have to apply for a Costco membership first.

Apply for a Costco membership:

  • Open the credit card page on the official website at
  • Click the Not a Costco Member Yet? Join to Apply link.
  • Select your membership type.
  • Fill out the online registration form and click the Save & Continue button.
  • On the next page, complete the payment and create a password for your Costco account.

Once you have registered on as a member you can now apply for the Citi credit card.

Apply for a credit card online:

  • Open the official website and click the credit card link in the footer section or visit directly.
  • Click the Apply Now link. You will be redirected to the credit card application page.
  • Enter your membership number, personal details, financial information, contact details, address, etc.
  • Click the Agree & Submit button.
  • Your credit card application will be submitted for the credit approval process. Once approved you will receive your credit card at your address through Mail.

ii-Apply at Costco Warehouse: Just visit any nearest Costco Warehouse and ask for an application at the membership counter. Fill out the application form and submit it for further processing.

iii-Apply by phone: You can call the customer service number 1-800-259-3052.

Customer Service

Please contact at the below phone numbers.

Consumer cards1-855-378-6467
Business cards1-855-378-6468


Is there a mobile app for Costco Citi cards?

Costco credit card is issued and managed by Citibank so Costco credit card customers can download the Citi app and manage their credit card through their Phones. The Citi card app is available for both Android and iOS platforms.

How do I check the balance on my Costco Citi card?

You can easily check your card balance by logging in to your account online at the Citi website or by logging in to Citi mobile app.

Does Costco run a credit check?

Costco does not check Credit Scores for issuing a credit card or hiring purposes. If you are applying for a credit card then Citi Bank which is the issuer of the Credit card will check your credit score.

How can I view my credit card statement online?

Costco card statement is available online through your Citi card account. Just log in and check. If you have enrolled for a paperless statement then you will receive monthly statements through email which you can easily check. You can use the mobile app also to view your card statement.

How to report a lost or stolen Costco credit card?

In case you lost your card then you can report it and request a replacement by visiting the replacement, lost, stolen page. Provide the required information and you will receive a new replacement card.

If you don’t have an online account then you can call the customer service number and report your stolen card. You can also use the chat facility to report your lost card.

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