My Florida Access Login 2023-

What is My Access Florida Login and how can customers can access it and view available assistance programs and services? How to open a new account and apply for any assistance program?

What type of benefits and Assistance Programs are available for citizens? Check all the latest information in this article.

New Update December 5, 2023:

My Access Florida has transitioned into a new web portal on December 5, 2023. All existing citizens can access the new portal. Please note that you will have to create a new account on the new web portal even if you already have a My Access Account.

All Florida citizens can visit the new portal at The new portal is user-friendly and provides a better user experience. It also uses the latest technologies that improve overall security and help to deliver benefits programs efficiently and faster.

How to create a new account?

  1. Visit the new web portal.
  2. Click the Create an Account link in the top right corner under the Login link.
  3. Follow the on-screen instructions and create a new account.

After creating a new account, citizens can add their cases to their new account.

My Florida Access Login to the new account.

  1. Visit the new web portal.
  2. Click the Log in link in the top right corner.
  3. Enter your registered email address and password.
  4. Press the Continue button.
  5. Complete the two-factor authentication by entering the security code.

If you are facing issues while creating an account, or linking your existing case, please call helpline number 833-912-2575.

Two Factor Authentication

To increase security and protect the user’s privacy, the new My Access mYFLFamilies portal offers two-factor authentication. Two-factor authentication or 2FA adds an extra layer of login security.

Users need to set up their preferred authentication such as a mobile phone or email address or authenticator app which will be used to authenticate login after entering the email address and password.

What is My Florida Access Login Account?

A My Access online portal has been developed by the Florida Department of Children and Families to help Florida residents provide benefits and assistance.

If you have an online account then you can access your account 24/7 and access all available services such as application status, accessing information about benefits, uploading your documents, request for benefits, etc.

ACCESS stands for Automated Community Connection to Economic Self-Sufficiency which is a program designed to determine the eligibility of families in Florida.

All eligible families will get the necessary assistance through the Economic Self-Sufficiency Program to purchase food and other items, medical assistance, cash assistance, refugee assistance, etc.


Although you can apply for benefits without any online account, online account holders will get some additional benefits as mentioned below.

  • You can start and submit your application anytime through online mode.
  • You can Save your application at every step.
  • Come back to your application later.
  • After submitting your application, you can check the status of your application.
  • Check your account status and benefits summary.
  • Request additional assistance.
  • Report changes.
  • Submit a review to continue to receive benefits.

How to check your eligibility for assistance programs?

Citizens can check their eligibility criteria before submitting the online application through the official website. It’s a good idea to find out for what type of Florida assistance program you are eligible.

It saves a lot of time and applicant can later submit their application for the Food Assistance, Medical Assistance, and Cash Assistance program if they qualify to apply.

You will have to share your family members’ information, financial information, tax-related information, medical bills, childcare expenses, etc.

Please check your eligibility criteria with the help of the below steps.

  • Visit the official website
  • Click the See If You Qualify link under the Apply For Benefits menu item.
  • Alternatively, citizens can visit the direct web URL
  • Click the Next button to proceed with the next step.
  • On the next page, you will have to share your personal and family information such as your name, age, gender, total family member, location, etc.
  • Click the Next button.
  • On the next page, provide information about family members and click the Next button.
  • Complete all further steps to get the information about the assistance programs you can apply for.

How to log in to the Florida My Access account?

It’s a straightforward process. You need the below information/requirements to log in and access your account.

  • Your My Access user ID and password.
  • Correct web URL of the My Access web portal.
  • A secure device having a working internet connection.
  • All browsers and other applications must be updated for a secure and uninterrupted login experience.

Let’s move on to the login steps.

Step 1: Visit the Access Florida web page on My Florida website at Access Florida web page

You will find many useful links on the homepage (as shown above) such as.

  • Am I Eligible
  • Apply For Benefits
  • Login or Create Your MyACCESS Account
  • Receive Email Notifications
  • How-to Videos
  • Contact Us

Step 2: Click the “Login or Create Your MyACCESS Account” link to open the login page (as shown below).

My Access Florida login page

Step 3: Enter your User ID and Password in this login form and press the Sign In button to log in to your MyAccess account.

How to create a new Florida My Access account?

If you don’t have an account then you can create an online account to receive all types of benefits and services. The online sign-up process is given below, please have a look.

Step 1: Visit the official website and click the “Login or Create Your MyACCESS Account” link.

Step 2: On the login page, click the Create My Access Account link to open the online registration page (as shown in the below image).

Online form to set up new Access Florida account

Step 3: Fill out this registration form with the correct data carefully by entering all required details. This registration form is divided into six below-mentioned sections.

  1. Personal Information – Enter your name, date of birth, email address, etc.
  2. Case Information – Enter the case number that is written on the letter provided to you by your worker It is required to check benefits-related information.
  3. User ID & Password – Enter a new User ID and Password for your account.
  4. Security Questions – Choose three security questions and write answers that you can easily remember. It will help you to recover your account in case you forgot your password.
  5. Notification Methods – Select any one notification method from U.S. Mail or Email and select the notification language.
  6. User Acceptance Agreement – Accept the user agreement.


  • User ID must be 6 – 20 characters.
  • Password must be 6 – 20 characters and contain at least one character and one number.

Step 4: Click the Next button at the bottom right corner. Your account registration process is completed and you can use your User ID and Password to log in to your account and apply for any benefit.

Note: The address that you have entered will be validated through the United States Post Office. If the address is not valid then you will not receive any email or your benefits will be delayed.

How to recover the User ID?

If a user forgets the User ID then he can use the User ID recovery option available on the website. Please check the below User ID recovery steps.

Step 1: Visit the official website and click the login link to open the login page.

Step 2: On the login page, click the Forgot your User ID? link. It will open an online form on the new page (as shown below).

Access Florida user ID recovery page

Step 3: Enter your personal information and case information in this form and press the Next button.

Step 4: On the next page, complete the verification process by answering a security question. Click the Next button to proceed further.

Step 5: If your answer is correct, your User ID will be shown on the next screen. You can also update your security questions if you want. Click the Next button to open the login page.

How to reset the password?

All users can reset their passwords by visiting the official website. Please follow the below steps to reset and create a new password.

  • Open the official website and click the login link.
  • On the next page, click Forgot your Password? link. An online form will be shown on the next page.
  • Enter your User ID and click the Next button.
  • On the next page, Select the option confirming the password will reset and type the answer to security questions. Press the Next button to proceed further.
  • Type a new password twice on the next page and press the Next button.
  • You will get a success message confirming that your password has been changed.
  • Now you can log in to your account with your new password.

My Access Florida Login Benefits

The Department of Children and Families Economic Self-Sufficiency Program offered many programs to Florida families to help people and provide them with necessary assistance. Some of the important programs offered are

  • Food Assistance (SNAP)
  • Temporary Cash Assistance
  • Medicaid
  • Refugee Assistance

Each of these programs has its own eligibility rules, but you may apply for any (or all) of these programs at one time using the same application. Which assistance program are you interested in? To apply or hear more, please select an option from the below:

Food Assistance (SNAP):

The Supplemental Nutrition Assistance Program (SNAP) – formally known as the Food Stamp Program is a federal program administered by the Florida Department of Children and Families Office of Economic Self-Sufficiency (ESS).

Through this program, low-income families will get the financial assistance that helps them buy nutritional foods. If a person is eligible to get SNAP benefits, He will get an EBT card that can be used to purchase food. The amount of benefit depends on the number of members in a family.


  • Individuals must be US citizens and residents of Florida.
  • Households’ gross income must be less than or equal to 200% of the Federal Poverty Level (FPL).
  • Applicant must have Social Security Number and Identity Proof.
  • Must not exceed the asset limit of $2,500 ($3,750 if the household has an elderly or disabled member). 

Temporary Cash Assistance:

It’s a cash relief program for families having children under the age of 18. Families will get temporary cash assistance to become self-supporting and they can allow their children to remain in their own homes.


Medicaid program provides medical coverage to low-income individuals and families and is administered and managed by all states differently. There are different rules, eligibility, application process, and coverage for all states. The Federal government covers some part of the coverage cost.

If you are a resident of Florida, Medicaid services in Florida are administered by the Agency for Health Care Administration. All person who is enrolled in the Medicaid program can use their Permanent Gold Medicaid Card to get coverage at any care provider.

Apply For Benefits

If you want to apply for any benefits then you can use the online portal to submit your application or you can apply offline by filling out and submitting an offline form at the local center.

Please check your eligibility criteria before proceeding with a benefits application. The below-mentioned information will be required for all individuals you want to apply.

  • Social Security number.
  • Date of birth.
  • Income-related information.
  • Asset information such as checking, savings accounts, vehicles, homes, land, etc.
  • Housing expenses such as rent or utilities.
  • Health insurance information.
  • Identity and citizenship proof will be required.

Online application process:

Step 1: Visit the Florida MyAccess web portal. and click the Apply For Benefits link on the home page and on the next page, again click the Apply For Benefits link.

Step 2: You will see an online form similar to the below image.

Florida Access benefit application information page

You will get two application-related options on this page

  1. Start a new application for Food Assistance (SNAP), Medical Assistance, and/or Cash Assistance.
  2. Finish an unfinished application.

Select the Start a new application option and press the Next button to start a fresh benefit application.

Step 3: On the next page (as shown below), You can log in to your account or you can create a new account if you don’t have one.

Login page to start Florida Access application

Select login to your account and press the Next button.

Step 4: You will be redirected to the online application page where you will have to complete all the mentioned five application steps.

  1. Get Started
  2. Assets
  3. Income
  4. Expenses
  5. Finish & Submit

In the Get Started section, you will see a list of all benefits you can apply as mentioned below.

  • Food Assistance (SNAP)
  • Cash Assistance
  • Medical Assistance for children, their parents, or caretakers.
  • Medical Assistance for the aged, blind, or disabled.
  • Medical Assistance for Individuals in nursing homes.
  • Medical Assistance for individuals seeking medical waiver services
  • Medical Assistance for individuals in hospice
  • Medicare program, etc.

Select the benefits you want to apply and press the Next button at the bottom right corner.

Step 5: After choosing the benefits program, you can add people’s information. Please complete all five steps and Submit the online application.

You will get your application reference number along with the final confirmation. Please note down your application number.

My Access Login Helpline

A dedicated call center is working Monday to Friday from 7 AM – 6 PM to solve all customer queries. Customers can speak with an agent through below contact details below.

850-300-4323 OR
Florida Relay 711 OR
TTY 1-800-955-8771
FAX: 1-866-886-4342

Online chat:

Users can also get assistance related to general public information through live chat. DCF’s virtual assistance link is available at the bottom right corner. Click this link to open the chat window (as shown below).

DCF's virtual assistance page

Select the language, and you will see below several links related to different information.

  • Pandemic EBT / School Lunch Assistance
  • Assistance with My Access Account
  • COVID-19 Information
  • Maximum Allotment for Household
  • Benefit Availability
  • Apply For Benefits
  • Case Details
  • My Information

Now click on any link to get the instructions on how you can get that information.

Official website
My Access portal direct login page
Check your eligibility
EBT balance checker page
Apply for benefits
Login and start your application for assistance
User ID recovery page
Password reset page
My Access account registration page


Name of the portalMy Access Florida
Developed byFlorida Department of Children & Families
Current version23.12.1.4
PurposeTo provide benefits and assistance to Florida citizens
Application modeOnline
BeneficiaryAll citizens of Florida


How to change the notification method and select the paperless option?

If you have a MyAccess account then you can enroll in the Mail notification or Email notification. However, users get an option to enroll in the notification while registering a new account.

If you are enrolled in the Mail notification and want to receive paperless Email notifications, follow the simple steps below.

-Visit the MyACCESS Account page and log in to your account.
-Go to the Benefits Summary section.
-You will see a message saying “You are currently receiving notices by U.S. Mail. If you would like more information or to go paperless, click here”.
-Click the “click here” link.
-On the next page, select the notification language and select the Email option to stop paper notifications and receive Email notifications.
-Click the Update button to save changes in the notification preferences.

What is an Electronic Benefits Transfer Card?

Once approved for SNAP and/or TANF benefits, the customer will receive their EBT card through Mail. The card number and customer name are printed on the card.

It’s a re-loadable card and the amount of your monthly benefit will be loaded onto your card every month.

If you are reapplying for benefits and no longer have your EBT card or your card has expired, please contact EBT customer service at 1-888-356-3281 for a replacement. 

What type of foods I can buy through the Food Assistance Program?

The Food Assistance Benefits program allows beneficiaries to buy the below types of foods.

• Bread and cereals;
• Fruits and vegetables;
• Meats, fish, and poultry;
• Dairy products; and
• Seeds and plants to grow and produce food for the household to eat

Households cannot buy the below type of items.

• Beer, wine, liquor, cigarettes, or tobacco;
• Pet food, soaps, paper products, or household supplies;
• Vitamins and other medicines;
• Food that will be eaten in the store; and
• Hot foods

How can I update my information?

By logging into your Florida MyAccess account, you can easily update your email address and security questions and change your current password.

To update the above information, please follow the below steps.

-Visit the MyACCESS Account page and log in to your account.
-After login, click the Manage My Account link at the top left side of your account dashboard page.
-On the next page, there are three sections for the email address, security question, and password.
-You can update all information on this page.
-After making changes click the Update button after each section or click the Update All button at the bottom right corner if you are making changes to all information.

How can I upload documents to my account?

If you have login access to your account then you can upload relevant documents requested by DCF. Documents must be in a PDF file format and must not exceed the 4 MB size limit.

-Login to your account and visit the My Benefits section.
-You will see a My Documents section where you will find case information and uploaded documents status.
-Click the red ADD button to choose one of the three reasons to submit documents.
-After that select, what type of documents you are uploading.
-After that click the Choose File button and upload the documents saved on your computer or smartphone.

All uploaded documents will be shown under the Documents Uploaded and Processed section. You can check the below-mentioned documents-related information in this section.

-No. of Pages
-File name
-Document Type

You will see the uploaded status if a document is successfully uploaded.

How can I check my EBT card balance?

There are different methods to check the current balance of your EBT card.

1-Through receipt: You can check your last receipt to view your current balance.

2-Through EBT Cardholder portal: EBT cardholders can log in to their account on the EBT Cardholder Portal and check their current balance. Cardholders can also check benefit history, transaction history, benefits schedule, nearest location of SNAP retailers, etc.

3-Through customer service: Cardholders can call the EBT Customer Service number 1-888-356-3281. The customer service number is also written on your card. You will have to enter your 16-digit EBT card number to hear your current food assistance or cash account balance.

4-Through ATM: Cardholders can visit any ATM and check their EBT balance by using their PIN.

Note: If you don’t use your benefits, they will roll over next month. Unused accounts will expire after 274 days.

How and where I can use my EBT card?

Customers can access their benefits through their EBT card. Customers can use their EBT card at the below locations.

-At the locations that display the QUEST logo and supported remarks such as “EBT Accepted Here”
-Cash benefits can be withdrawn at ATMs displaying the Quest Logo.

EBT card PIN:

If you want to use your EBT card at any ATM or POS then you must have your EBT PIN. If you don’t have any PN then call EBT Customer Service at 1-888-356-3281. For security purposes, Please keep your PIN secret and don’t share it with anyone.


-There will be no ATM fees and sales on items bought with SNAP benefits.
-Food Assistance can be used in all 50 states

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