Norton My Chart login: Norton Healthcare Patient Portal

How does the Norton My Chart login process work and how to access your Norton Healthcare patient portal securely? How to Sign Up, activate an account, get Help, and download the app?

How this portal is beneficial for the patients and what types of services patients can access after login into their MyChart account? How to pay your health treatment bills? Check the latest updates in this article.

What is Norton Healthcare MyChart?

Norton Healthcare has partnered with Epic Inc and using their MyChart product to help patients in accessing all necessary services and data. It is a customized portal developed according to the specific needs of the patients of Norton Healthcare. It is also known as MyNortonChart.

Norton Healthcare website homepage

Patients can access their accounts and use some important facilities such as bill payments, check lab test reports, get prescription renewals, and communicate with the care team.

Now it’s very easy to get access to your electronic health record (EHR) 24/7 by using the MyChart portal of Norton Healthcare.

To access all features, patients must log in to their accounts.

Norton My Chart login process

Patients can use the official website or mobile app to log in and access their Norton MyChart accounts.

There are some login requirements that Norton Healthcare patients must fulfill before accessing their MyChart account.

  • If patients don’t have their login credentials then they must register first and create their Username and Password.
  • A valid and correct login URL will be required to open the MyChart web page if using a web browser.
  • All browsers and mobile apps must be updated to get the necessary security updates.
  • To maintain data security and privacy, always try to use a personal smartphone, laptop, tablet, etc.

These are the few basic requirements that patients can follow. Let’s move on to the login process.

Actually, there are three ways to access the Norton Healthcare MyChart account.

  1. By using the official Norton MyChart website.
  2. By using the official mobile app.
  3. By searching for the login link on the official Epic MyChart website.

We are sharing the steps of each login process below. Please have a look.

i-Norton My Chart login on the official website:

Step 1: Open the official web portal You will see the official MyChart homepage after clicking the given link and you will find a Norton MyChart login page on this page.

MyNortonChart login page

If you have your Username and Password then enter this login form and press the Sign In button to access your account dashboard.

ii-Norton My Chart login in the official mobile app:

If you have the latest MyChart mobile app on your smartphone then you can use that to access your account. Just open the MyChart app and you will find a login form on the mobile screen.

You will have to enter your MyChart username and password to access your account through the mobile app.

After login, you may enable extra login security features such as fingerprint scan lock or facial scan lock.

If you don’t have the mobile app then you can download that from the official website.

How to download the MyNortonChart app?

Please follow the below steps.

  1. Visit the official MyChart portal
  2. You will find Android and iOS app links at the bottom of this website.
  3. Click on the compatible app link to open the app page in the respective app store.
  4. Once you see the app page, you can download the app by clicking the Install button.

You can also download the official mobile app through the below-given links.

PlatformDownload link
AndroidClick here
iOSClick here

In the third login method, you can search the login link through the MyChart website. Please follow the below steps.

Step 1: Visit the MyChart website at and press the Access MyChart button.

Step 2: You will find a search form where you can search for your provider. Type Norton in the search box. You will find the search result below the search box including the log-in and sign-up links (as shown below).

Norton Healthcare search results on website

Step 3: Click the Log-In button to launch the Norton MyChart login page.

Step 4: Once you see the login page, log in to your account by using your MyChart username and password.

Norton My Chart Username and Password recovery?

If you are not able to access your account and getting the wrong password or username error then it is possible that you have forgotten your login details.

In this case, you can use the Username and Password recovery facility.

Login recovery process:

  1. Visit the official Norton MyChart portal.
  2. Click the Forgot Username link located on the login form.
  3. You will see a username recovery form on the next page.
  4. Enter your first name, last name, last four digits of your Social Security number, and date of birth.
  5. Click the Submit button and you will receive your Username on your registered email ID through an email from [email protected].

Reset password:

  1. Visit the official Norton MyChart portal and click the Forgot Password link to open the password reset form.
  2. In the password reset form, enter your MyChart username, date of birth, and social security number, and press the Next button.
  3. After verifying your personal details you will get the option to create a new password.

How to sign up for Norton MyChart?

If you want to access your patient’s data on the MyChart portal but don’t have a username and password then you must sign up on the official website. There are two ways you can create your username and password.

  1. Registration with the help of an activation code.
  2. Online registration by using demographic details.

Let’s discuss each sign-up process in detail.

i-Registration with the help of an activation code:

If you have your activation code, the new account registration is a very easy process, and you can use your new account right away. Please check the below steps.

Visit the official website and click the sign up now link located on the login form. A sign-up form will appear on the screen (as shown below).

Norton Mychart sign up form

Enter your activation in this sign-up form along with the last four digits of your SSN and date of birth. Click the Next button to verify details. After the verification, create a new username and password and start using your account.

ii-Online registration by using demographic details:

If you don’t have an activation code then you can still sign up online. This process will take some time probably one week in verifying all patient information. Please check the below steps.

  1. Visit the MyChart Norton website and click the sign up now button.
  2. On the next page, click the No Activation Code? Sign Up Online button.
  3. On the next screen, you will find an online registration form where you will have to enter your demographic details.
  4. You will have to verify all details and after the verification, you will be able to activate your account and create a new username and password.

How to find your Norton MyChart activation code?

Generally, every patient gets the MyChart activation code on the After-Visit Summary. If you did not get any activation code, you may call the MyChart Norton support number 502-629-8766 and request your MyChart activation code.

Patients can also request a MyNortonChart activation code by submitting an online form. Just visit web page and fill out this form.

Patients will get an email including the secure access code and details about how to activate a new account.

Benefits of Norton Healthcare MyChart

All patients can access many useful services and facilities through their MyChart accounts. Some of the important benefits are mentioned below.

Access your Electronic Health Record online:
Patients can access their medical records, important reports, lab result, medical history, etc online through the MyChart account. All patient information is available 24/7.

Online appointment:
Patients can take benefit of the online appointment facility to book a Norton Healthcare appointment. The patient can book an appointment as per the availability.

Previous appointment details are also available on the MyChart account. Patients can also join a waitlist to get an earlier appointment offer.

Norton eCare video or Evisit:
Patients can also book an eVisit or video visit through the MyChart account if they think that their issue is not that severe and can be resolved through a digital consultation.

This facility is not suitable for urgent or emergency situations.

Connect with your provider office:
Patients can contact their care provider’s office anytime by sending a secure message through the MyChart account. This facility is available for all patients and useful to contact your doctor directly.

Patients may ask for any medical advice related to the treatment.

Proxy Access:
It is a very good feature to get access to your Family Members’ Medical Records. You can visit the settings section in your MyChart account and navigate to Personalize > Request access to a minor’s record.

Please fill out this request access form and submit it for further verification. You will get access after the verification by the Norton Health Information Department.

Highly Secure system:
Norton Healthcare has taken all the necessary security measures to secure patients’ data. All patient data are highly confidential and accessible only by someone who has login access.

All communication happened through an advanced encryption system so there is no need to worry about privacy issues.

Norton MyChart Bill Payment

Bill payment facilities are available directly through the MyChart account. Just log in to your account and visit the payment section. You can pay your bill by using any Credit Card or Debit Card.

MyChart guest payment:

A guest payment facility is also available where anyone can pay the bill. Just visit the guest payment page at

Enter the Guarantor account number and Guarantor last name and press the Look-Up button to verify the account. After the account verification, pay the bill by using a credit card or debit card.

Norton MyChart Patient Helpline

All Norton Healthcare patients can get MyChart-related support through the below-mentioned contact details.

Customer service phone number502-629-1234, 502-629-8766
Customer service email address[email protected]

To contact the doctor directly, Patients can also send a secure message through the MyChart portal.

Visit the contact page to find out all customer service phone numbers.

Support request form:

Patients can also fill out a support request form online to get help.

Please visit the link, enter all required details such as contact information, the reason for the request, questions, or comments, and submit the request form.

Someone from the support team will be in touch soon.

Norton Healthcare | Louisville Kentucky and Southern Indiana
Norton MyChart login page
Norton MyChart registration through an activation code
Norton MyChart Registration by patients information
Login recovery page
Password reset form
Guest bill payment form


Name of the portalNorton MyChart
Original productMyChart
DeveloperEpic Systems Corporation
Developed forNorton Healthcare
PurposeTo help patients access their electronic health record
BeneficiaryAll Norton Healthcare patients

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