Mo Bidyut Portal: How to apply for an electricity connection

What is Mo Bidyut Odisha Portal? How to apply and submit a new electricity connection application and check the application status? How to download and use the Mo Bidyut mobile app? How to pay the electricity bill? Check all updated information in this article.

Mo Bidyut Portal

Mo Bidyut is an online web portal that is developed by the Odisha government to provide electricity-related services for all Discoms. Customers can apply for new electricity, check the online application status, pay the electricity bills, etc. Mo Bidyut portal is a part of the 5T initiative of the Odisha government that ensures that Odisha Discom customers from all four Odisha Discoms TPCODL, TPNODL, TPWODL, and TPSODL will get all important services through a single one-stop solution.

It is specifically developed to provide a new electricity connection in all Discoms for up to 5kw connection. Customers can submit an online application for a new connection and the new connection will be approved within 48 hours.

Services offered on the Mo Bidyut portal:

Customers can access the below services through the portal.

New connection application:
If a customer required a new domestic connection for up to 5kw then the customer can now apply for a new connection on the Mo Bidyut portal instead of applying on the Discom website.

Bill payment:
A Bill payment facility is also available to pay the monthly electricity bill through a secure gateway.

Complaint registration:
Customers can also lodge complaints online on the Mo Bidyut portal if there is any issue related to their electrical connection.

Application/Grievance Status:
If a customer has applied for a new connection or submitted a complaint then the customer can track the progress by checking the status online.

Overall Mo Bidyut portal has been developed to provide a single window for offering a new electricity connection and solving customers’ complaints in a minimum time to provide better customer service.

How to apply for a new electricity connection on Mo Bidyut Portal?

All customers will get their new connection within 48 hrs after submitting the electricity application if customers are satisfying the below conditions.

1. There is no RoW (right of way) issue related to the transmission line to provide a new connection.
2. The place where the new connection is required must be within 30 meters of the nearest connecting points of Utility.
3. All submitted documents must be valid and authentic.
4. There should not be any Arrear against the Applicant in any Utilities as in clause-17 of OERC Code – 2019.

If a customer is satisfying the above criteria then the online application can be submitted. The application process is straightforward.

Please have a look at the step-by-step guide to submitting an online application for a new electricity connection on Mo Bidyut Portal.

You will have to complete the below steps.

1. Visit the Mo Bidyut portal https://mobidyut.com/.
2. Click the “New Service Connection” link.
3. Verify the Mobile number.
4. Fill out the online application form.
5. Upload all required documents.
6. Fee Payment.

Let’s check out the detailed process below.

Step 1: Visit the Mo Bidyut portal

Go to the official website of the “Mo Bidyut” portal by typing https://mobidyut.com/ in your web browser’s address bar and pressing Enter. This will take you to the homepage of the Mo Bidyut portal.

Step 2: Click the New Service Connection link

On the homepage of the Mo Bidyut portal, you will find a “New Service Connection” link. Click on this link to proceed with the application process.

Step 3: Verify the Mobile number

After clicking the “New Service Connection” link, you will be directed to a page where you need to enter your mobile number. Enter your mobile number in the field provided and click on the “Send OTP” button. Enter the OTP received on your mobile and proceed with the online application.

Step 4: Fill out the online application form

After verifying your mobile number, you will be taken to an online application form. Fill in the required details in the form, such as your personal details, address, and load details.

Step 5: Upload all required documents

After filling out the application form, you need to upload all the required documents. The documents that you need to upload may include proof of identity, proof of address, proof of ownership of the premises, and other relevant documents. Make sure to upload the documents in the prescribed format and size.

Step 6: Fee Payment

After uploading all the necessary documents, you will need to pay the application fee. The fee can be paid online through various payment modes such as net banking, credit card, debit card, or UPI. Once the payment is successful, your application will be submitted, and you will receive a confirmation message on your registered mobile number and email ID.

Documents required for the application process:

• One Recent Passport size photograph
• Photo Identity Proof such as a Driving license, Voter ID card, Aadhar Card, Passport, Pan Card, Ration card with applicant’s Photo, etc.
• Proof of Ownership such as Registered Sale deed/Registery, lease deed, Mutation Letter, Allotment letter/Possession Letter, etc.

Common errors to avoid while submitting the electricity application:

There are some precautions that customers must take care of while submitting their online application form.

• Please make sure all the documents you are submitting are valid.
• The application must be submitted carefully and information must match the customer’s government-issued documents.
• There must not be any typo error in the application form.
• Personal information such as name, address, contact details, etc must be accurate.
• Please provide the accurate load requirements you need for your house during the application process.

New Connection charges:

There are different types of charges that every customer must pay as mentioned below.

1. Processing Fees(Excl.GST @18%)
2. Service Connection Charges(Excl.GST @18%)
3. Inspection Fees
4. Security Deposit
5. Meter Cost (Excl. GST @18%)
6. GST

For a new domestic connection, the charges will be as follows.

• The processing fee will be Rs 50.
• Service connection charges will be Rs 1500 for 0.5 kw to 2 kw connection and Rs 2500 for 2.5 kw to 5 kw.
• The inspection fee will be Rs 30.
• The security deposit will be different for different kw connections.
• The meter Cost will be 1271 Rs.
• GST will be extra.

Overall, you will have to pay a total of ₹6207.00 including GST for a new 2.5 kw domestic connection and ₹8335.00 including GST for a 5kw domestic connection.

For more information about the charges for a new connection, please visit here.

How to log in and check Mo Bidyut Application Status?

Customers can keep track of their new connection application and Grievance status online on the Mo Bidyut portal. Whether you have submitted an online application or registered a complaint, an online facility to check your application status is available.

First, you will have to log in to the Mo Bidyut portal.

Mo Bidyut Login:

Customers can log in to the portal and access their accounts. The login process is given below.

1. Visit the official website https://mobidyut.com/.
2. Click the Login link located at the top right corner.
3. Enter your mobile number and click the Get OTP button.
4. Enter the OTP received on your mobile and log in to your account.

After login, you will be redirected to your dashboard page where you will find the below-mentioned links.

• My Dashboard
• My Application
• My Grievance
• Logout

Application status: Click the My application tab to check your electricity connection application status.

Grevience status: Click the My Grievance link to check your grievance status.

Mo Bidyut Mobile App

Mo Bidyut mobile app has also been developed to provide all services on the go. People can download the Android version of the mobile app from the Mo Bidyut website and access all services 24/7. Since everyone has a smartphone these days so downloading the mobile app provides a more convenient option.

How to download the Mo Bidyut mobile app?

Customers can follow the below steps to download the official mobile app.

• Visit the Mo Bidyut web portal.
• Click the Mobile app link at the top right side of the homepage.
• It will open a Google Play listing of the mobile app.
• Click the Install button to download the mobile app on your smartphone.

Customers can also search the Mo Bidyut mobile app directly on the Play store.

We are also sharing the direct links below to download the official mobile app. Currently, the app is available only for Android devices. The iOS version will be released in the future.

Platform	Download link	Current version
Android	Mo Bidyut Android app	1.1

Features and benefits of the Mo Bidyut mobile app:

The user interface of the Mo Bidyut mobile app is similar to the web portal. You can access all the services and use all the features in a similar way that you do on the web portal. You can apply for a new electricity connection, lodge a complaint, pay your electricity bill, etc.

The difference is that it is more convenient to use, easily accessible, and provides better security features such as fingerprint lock or facial lock. You will also get notifications through the mobile app similar to the notifications you get from other mobile apps on your smartphone.

How to Pay the Electricity Bill?

Mo Bidyut portal is specifically developed to provide new electricity connections through an online mode for all four Odisha Discoms. A Bill payment facility has also been introduced to make it more helpful for the customers. Customers can check and pay their electricity bill online through multiple payment methods available on the website.

The step-by-step bill payment process is given below. Please have a look.

• Visit the Mo Bidyut portal.
• Click the Online Bill Payment link on the homepage.
• You will be redirected to the Utility Bill Payment page.
• Select your Discom from the Discom list.
• Click the Proceed to Payments button.
• On the next page, enter your Customer ID and select energy bill.
• Press the Proceed button to be redirected to the payment gateway page.
• Use any one payment method from UPI, credit/debit card, net banking, etc, and pay your electricity bill.
• After that successful payment, you will get your payment receipt.
• You can save this receipt on your device or take a printout.

Important bill payment instructions:

• Make sure that you are paying for your connection, please check your consumer ID.
• Please ensure an interrupted supply of the internet connection.
• Please ensure enough funds are in your account as per the payment method you are using.

How to submit a complaint on the Mo Bidyut portal?

Grievance redressal is also a part of the Mo Bidyut portal where customers can register their complaints and their complaints will be resolved by the respective Discom. Customers can also check their grievance status online. Please follow the below steps to register a complaint.

• Open the Mo Bidyut website or mobile app.
• Click the Grievance Portal link on the homepage.
• You will see an online form to submit your Grievance online.
• Select complaint type, complaint category, sub-category, etc, and provide your contact details.
• Write a brief description of your complaint and attach any documents you have.
• Finally, press the Submit Grievance button to submit your complaint.

There are two types of complaints that customers can register on the portal.

1. Existing consumer complaint – If you are facing issues with your electricity connection such as meter reading issues, additional load requests, billing errors, etc then you can choose this option.
2. General complaint – General complaints can be submitted by anyone such as low voltage supply, electricity theft, safety concern, transformer or pole related complaint, or no power supply, etc.

Mo Bidyut Helpline

Customers can call to Mo Bidyut customer care number or write to the email addresses of different Discoms mentioned below.

Discom	Phone number (Toll-free)	Email ID	Address
TPWODL	1912 / 1800-3456-798	[email protected]	Burla, District Sambalpur, Orissa, Pin: 768017
TPNODL	1800-345-6718, 1912	[email protected]	Januganj, Remuna Golei, Balasore, Pin: 756019
TPSODL	1912 / 1800-3456-797	[email protected]	Courtpeta, Berhampur Ganjam, Orissa, Pin: 760 004
TPCODL	1912 / 1800 345 7122	[email protected]	2nd Floor, IDCO TOWER, Janpath, Bhubaneswar -751022

DMU Cell:

DMU CELL, Gridco Ltd, Janpath, Bhoi Nagar,
Bhubaneswar, Odisha- 751022
Email: [email protected]

Important links:

Official website	https://mobidyut.com/
New Connection Charges	https://mobidyut.com/NewConnection/NSCCharges
Online bill payment	https://mobidyut.com/NewConnection/utilityBillPay
New connection	https://mobidyut.com/NewConnection/VerifyOTP
Consumer complaint registration	https://mobidyut.com/GrievancePortal/ConsumerComplaint
Application/Grievance status	https://mobidyut.com/NewConnection/Login

Highlights:

Name of the portal	Mo Bidyut Portal
Started in	2020
Developed by	Odisha Government
Beneficiary	All citizens of Odisha
Purpose	To offer a single window for a new electricity connection
Official website	mobidyut.com

Update 20-10-2020:

Chief Minister of Odisha Naveen Patnaik on 19 October 2020, Monday launched a new online portal and mobile app Mo Bidyut for electricity consumers in the state to provide efficient, time-bound, and transparent online service to the people of the State.

The Chief Minister said in a video conference that the Mo Bidyut portal and mobile app will benefit more than 89 lakh electricity consumers of the State.

He further said that electricity services will now come under Mo Sarkar, and people now need not run to various offices for new connections, bill payment, or grievance redressal. All services are now available through a single platform.

Conclusion:

We have shared all important information related to the Mo Bidyut portal and a mobile app such as how to send an online application for a new electricity connection, how to submit your grievances, how to pay your electricity bills, etc. We have shared all the information in a way that customers can access it conveniently and hassle-free way. I hope you have found the information you are looking for. Finally, thanks for reading this article, please let us know your views below.